B2S

Festival 3

• General info
• Travel info
• Do's & Don'ts

Weekend 7

• What are the camping ground facilities?
• What can I bring to the camping?
• Prohibited items
• General info
• Travel info

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Travel packages 4

• Which accommodations can I book?
• At which entrance should I enter?
• Can my friends visit my accommodation?
• Is my deposit included in the package price?

General Info 2

• Hoe kom ik bij Supersized Kingsday Festival?
• General Info

Payments & purchases 9

• What is the maximum amount of tickets per transaction?
• What payment methods does B2S accept?
• How does a ticketing queue work?
• I received an error message during the payment process
• Can I also buy tickets without a Paylogic account?

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(Pre)registration & personalization 7

• Why do I need to personalize my tickets?
• How do I personalize my tickets?
• Experiencing an error while personalizing?
• Will there be a general ticket sale after the pre-registration phase?
• Can I change the name on a ticket?

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Events 7

• What is the minimum age?
• What is the drugs policy?
• Can I take my medicines to an event?
• Where can I find lost items?
• Can I bring my camera?

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Jobs 3

• Are there any open vacancies at B2S?
• Do you offer internships?
• I want to become a volunteer, is this possible?

Health & safety 1

• Celebrate Safe

Booking 7

• I am trying to book an accommodation, but it appears to be unavailable. Does this mean it is sold out?
• I’m having a problem while in order process. What should I do?
• Do I need to provide you with the names of my party buddies/friends?
• What does the surcharge in my booking mean?
• I forgot to add insurance when I made my booking, can I still add insurance to my booking?

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Payments & purchases 3

• Does the total booking amount need to be paid at once?
• I can’t go anymore. Can I change the name of the lead passenger?
• I can’t go to the event. Is it possible to cancel my booking?

Transportation 2

• When will I receive my exact transfer times?
• Can I cancel my method of transportation?

Check-in 1

• The booking is under my name, but my friends will arrive earlier. Can they check-in?

Orders 6

• What payment methods does B2S accept?
• How can I track my package?
• I did not receive a confirmation e-mail. Now what?
• I received the wrong product, what now?
• I've ordered the wrong size, can I adjust this?

See all 6 articles

Delivery 7

• What are the delivery times?
• What are the delivery costs?
• Which countries do you ship to?
• Which delivery service do you use?
• I'm missing an item from my order, what do I do?

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Returns 5

• How can I return a product?
• What is the return term?
• What are the return conditions?
• How long does it take for my return to be handled?
• What is the return policy?