Personalization is a process that we use to prevent or reduce the sale of tickets on the black market. This helps to keep the market for obtaining tickets for events safe and fair.
Once an order has been completed and paid and when personalization is mandatory, you will receive a confirmation email which contains the link for personalizing the tickets. We ask customers to provide us with additional information such as their name, email address and date of birth, as this information will be placed on the tickets. Once the personalization process is completed, you will receive another email which contains the download link of the tickets.
If you have any difficulties personalizing your tickets, contact Paylogic.