(Pre)registration & personalization

Why do I need to personalize my tickets?
Personalization is a process that we use to prevent or reduce the sale of tickets on the black market. This helps to keep the market for obtaining tickets f...
How do I personalize my tickets?
After purchasing your tickets you will receive an email confirmation of the ticket purchase. This email will not include your tickets yet. To receive your t...
Experiencing an error while personalizing?
When the system indicates that the email address must be unique, it means that all tickets must be provided with a different email address. This security is...
Will there be a general ticket sale after the pre-registration phase?
Unless the events sells out during the pre-registration phase, there will be a general ticket sale.
Can I change the name on a ticket?
If you accidentally put the wrong name on your ticket while personalising or want to give the ticket to someone you know, you can change the name that is on...
Do I need to personalize my ticket(s) before I sell them on TicketSwap?
No, you don’t need to personalize your (sealed) ticket(s) before selling them on TicketSwap. It’s possible to sell your (sealed) ticket(s) with, or without ...
I bought tickets for my friends. How do I send the sealed tickets to them?
You can personalize the ticket(s) with his/her data and email address. After completing this, the sealed ticket(s) will be sent to these email addresses. Fr...