Voucher & refund options : B2S

Voucher & refund options

To bring you the experience we were all looking forward to, Decibel outdoor 2020 tickets will be automatically transferred to the new date in 2021. We would...

I have booked a Travel & Stay package. What are my options?

At this point we can let you know that all travel packages will be valid for the new date in 2021. Your booking has already been transferred automatically. ...

How does the B2S voucher work?

You will receive an email containing the electronic voucher mid-June at the latest. The email will contain information of the exact fulfillment. If you woul...

I booked a hotel and/or flight myself, can I get a refund?

Unfortunately, it is beyond our control to assist you in obtaining alternative solutions/refunds for products purchased by companies other than our offici...

I bought my ticket via Ticketswap, will I get a refund?

Decibel outdoor has a partnership with Ticketswap. This means all tickets sold through Ticketswap have been canceled and reissued on the name of the new buy...

I bought a ticket via a ticket reseller, will my ticket also be honored for the new date?

We are not able to give you any information regarding unofficial ticket resellers such as Marktplaats, Tickets4u, as we have no official partnership with th...

Why is the booking protect fee not being refunded or added to my voucher value?

Booking Protect is a protection service, which starts immediately after you’ve placed your order. It is from this time on that if anything were to happen in...