Voucher & refund options

What are the (refund) options?
To bring you the experience we were all looking forward to, Decibel outdoor 2021 tickets will be automatically transferred to the new date in 2022. We would...
I have booked a Travel package. What are my options?
At this point we can let you know that all Travel packages will be valid for the new date in 2022. Your booking has already been transferred automatically. ...
How does the B2S voucher work?
You will receive an e-mail with your personal voucher from Paylogic. If you would like to purchase tickets for another event, you can submit the voucher cod...
I booked a hotel and/or flight myself, can I get a refund?
Unfortunately, it is beyond our control to assist you in obtaining alternative solutions/refunds for products purchased by companies other than our official...
I bought my ticket via Ticketswap, will I get a refund?
Decibel outdoor has a partnership with Ticketswap. This means all tickets sold through Ticketswap have been canceled and reissued on the name of the new buy...
I bought a ticket via a ticket reseller, will my ticket also be honored for the new date?
We are not able to give you any information regarding unofficial ticket resellers such as Marktplaats, Tickets4u, as we have no official partnership with th...
Why is the booking protect fee not being refunded or added to my voucher value?
Booking Protect is a protection service, which starts immediately after you’ve placed your order. It is from this time on that if anything were to happen in...