You will receive an email containing the electronic voucher mid-June at the latest. The email will contain information of the exact fulfillment. If you would like to purchase tickets for another event, you can submit the voucher code during payment process. In case the voucher amount exceeds the amount of your new order, a new voucher with the remaining amount will be issued within 24 hours. In case the amount of your new order exceeds the amount of the voucher, the difference will be calculated automatically and needs to be paid during the check-out process. The voucher will remain valid until December 31, 2021.


When can I expect to receive the voucher?

We are working hard to set up the technical solution to process the vouchers, we expect that you will receive the electronic voucher from our ticketing partner Paylogic mid-June at the latest.

 

What will the amount of the voucher be?

The amount of the voucher will be equal to your order plus ticket fees (excluding merchandise, shipment costs and insurance).

 

What if the amount of the order I would like to purchase with the voucher is higher or lower than the worth of the voucher itself?

In case the voucher amount exceeds the amount of your new order, a new voucher with remaining amount will be issued within 24 hours. In case the amount of your new order exceeds the amount of the voucher, the difference will be calculated automatically and needs to be paid during the check-out process.

 

Can I split the credit between the friends I purchased tickets for?

The vouchers will be issued to the original buyer, who placed the order. This unfortunately means it is not possible to break down the order. 

  

Can I transfer or sell the credit?

The voucher will be issued to the original buyer and will be transferable.

 

Can I use the credit on all events within B2S?

Yes, you can choose the event of your liking until December 31, 2021 for Decibel outdoor, Pussy lounge, Loudness, Genesis, back2school, etc.


What other products are there to spend my money on?

You can spend the voucher on all available products, including our iconic merchandise, in the shop you are directed to through the email regarding the voucher. This also includes parking tickets and lockers.


Do I have to spend the amount of the voucher all at once?

No, in case the amount of the voucher exceeds your new order a new voucher with the remaining amount will be issued by e-mail within 24 hours.


Until when will the voucher be valid?

The voucher will be valid until December 31, 2021.